Receptionist

Middletown, RI
Temporary
Administration
Entry Level

Company Overview

At Child & Family, we hold two core beliefs. That individuals and communities thrive when supported by strong families and that a community works best when it accepts responsibility for all of its members. These beliefs influence everything we do and have guided our growth since we first opened our doors in 1866.

Job Summary

The Receptionist maintains a warm, friendly, and supportive manner when greeting people who contact the Agency by either telephone or in person. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Maintains a high level of knowledge of the services provided by the Agency and the key employees in each program. Answers questions about the organization and provides callers with directions, and other information. The Receptionist performs typing, record keeping and scheduling as needed to support the site staff. The Receptionist works with highly confidential and sensitive client information. In addition, receives client payments and is responsible for logging and maintaining proper accounting for said payments.   Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or departments. The person retrieves messages from voice mail and forwards to appropriate personnel.

FLSA Status:  Non-exempt

Hours:  As needed to cover staff shortages, time off, call outs. Must be available Monday - Friday, 7:30am - 5pm

Supervisory Responsibilities:  None

Primary Location:  Middletown

Travel Requirement:  None

Responsibilities and Duties

  • Answer all incoming calls to the site and direct callers to appropriate staff or site.
  • Receive and record client payments and provide receipts in accordance with established procedures.
  • Assist with bank deposits
  • He/she protects employees and clients by maintaining a safe and clean working environment and is specifically responsible for the appearance of the reception area, conference room and adjoining hall.
  • Receives, sorts and routes mail and publications.
  • Will have a flexible schedule based on the needs of the site.
  • Types general office correspondence, i.e., memos and letters.
  • All other duties as assigned

Qualifications:

  • Experience using computers, multi-line telephone, fax, copier is required
  • Experience using Microsoft Office 365 required
  • Experience in customer service with a background working within an office setting is desirable

Benefits and Perks

All full-time and part-time employees are considered benefit eligible and are eligible for all Agency benefits. Temporary employees are considered not benefit eligible and are only eligible for paid time off under the Healthy and Safe Families and Workplaces Act.

Offers of Employment

All offers of employment are contingent upon the successful and favorable completion of:

  • Rhode Island Bureau of Criminal Identification and Investigation (BCI)
  • National fingerprint check
  • Rhode Island Department of Children, Youth and Families (DCYF) Child Abuse and Neglect Tracking System (CANTS)
  • Tuberculosis test
  • COVID-19 vaccination
  • For positions that require driving to/from client meetings and/or driving clients:
    • Valid drivers license
    • Motor vehicle record
    • Vehicle registration
    • Proof of insurance
  • For positions within our Sandpipers program as required by the Rhode Island Department of Health:
    • 1 dose of Flu vaccine every year
    • 2 doses of MMR (measles, mumps, rubella) vaccine
    • 1 dose of Tdap (tetanus, diphtheria, pertussis) vaccine
    • 2 doses of Varicella (chickenpox) vaccine

Equal Employment Opportunity

Child & Family will not discriminate against any individual on the basis of race, color, religion, sex (including pregnancy, gender, gender identity, and sexual orientation), marital status, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other protected category under local, state or federal law. These protections extend to all management practices and decisions, including recruitment and hiring, performance evaluation and management systems, promotions, training, and career development programs. Consistent with these obligations, the Agency also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Affirmative Action

Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve.

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