Medicare Information, Assistance, and Awareness Program Counselor

Middletown, RI
Part Time
Aging Well
Entry Level

This position is eligible for American Rescue Plan Act (ARPA) funds which includes a monthly stipend of up to $750.00 which is based upon the hours worked in the previous month. These funds are guaranteed through June 30, 2023.

Medicare Information, Assistance, and Awareness (MIAA) Program Counselor

Fast Facts

FLSA Status: Non-exempt

Hours: 16

Benefits Eligibility: Partial eligibility

Supervisory Responsibilities: No

Primary location: Middletown

Travel Requirement: Regular travel within Newport County; occasional travel to Providence

Education Requirement: Associates degree

Licensure Requirement: SHIP certified (preferred)

Experience Level: Medicare experience (preferred)

Department: Aging Well

Reports to: Director of Aging Well

Misc.: NA

About Your Team

The Aging Well team is a community leader in providing assistance to the growing elderly population of Rhode Island. We support clients in obtaining resources to address their needs from housing to mental health services.

What You’ll Be Doing

You will work two days a week to provide assistance to the aging and disabled population of Rhode Island in Child & Family’s Aging Well program. You will work under three main programs—(1) The State Health Insurance Assistance Program (SHIP) which is a national program that offers unbiased one-on-one assistance, counseling, and education to Medicare beneficiaries, their families, and caregivers to help them make informed decisions about their care and benefits; (2) The Senior Medicaid Patrol (SMP), which empowers and assists Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse; and (3) The Medicare Improvements for Patients and Providers Act for Beneficiary Outreach and Assistance (MIPPA) program, which provides outreach and assistance to eligible Medicare beneficiaries to apply for benefit programs that help to lower the costs of their Medicare premiums and deductibles.

Your Main Priorities

While you will likely have additional responsibilities arise on the job, primarily you’ll:

  • Provide unbiased information to Medicare-eligible individuals, their families, and caregivers about Medicare and related health insurance benefits.
  • Assist clients in enrolling in or updating their Medicare Prescription Drug Plans (Part D) or Medicare Advantage Plans (Part C).
  • Promote awareness, knowledge, and visibility of the SHIP/SMP/MIPPA programs.
  • Engage and promote Community outreach.
  • Expand reach to increased number of Medicare Beneficiaries through one-on-one counseling and outreach efforts.
  • Complete all OHA and Child & Family training requirements.
  • Track data collection.
  • Create quarterly reports.
  • Attend required meetings.

Who You Are

You are an organized and detailed professional with Medicare knowledge. You are compassionate and attentive and have respect for people of all backgrounds with the ability to provide unbiased assistance. You understand the unique needs of Rhode Island’s aging and disabled population and are passionate about helping them thrive.

Qualifications & Skills

Qualities & Attributes

  • Associates degree
  • SHIP certification (if not currently certified, will need to complete provided training and certification within 60 days of employment)
  • Experience with Medicare (preferred)
  • Experience in an elder’s services program a plus
  • Experience with state databases a plus
  • Basic computer skills
  • Microsoft 365 experience

· Collaborative mindset

· Effective communicator

· Empathetic & emotionally intelligent

· Courteous phone etiquette

· Life-long learner

· Innovative problem-solver

· Goal-oriented & mission-driven

· Respect for all cultures, ideologies, socio-economic issues, etc...

· Ability to handle sensitive matters delicately & with discretion

Research shows that women and marginalized groups are less likely to apply for a job if they don’t meet every desired qualification or skill. While we have listed some desirable attributes, we know that there are plenty of great candidates that may not check every box—we encourage you to apply anyway.



Benefits and Perks

All full-time and part-time employees are considered benefit eligible and are eligible for all Agency benefits. Temporary employees and employees scheduled to work less than 20 hours per week are considered not benefit eligible and are only eligible for paid time off under the Healthy and Safe Families and Workplaces Act and the 401(k) plan.

Offers of Employment

All offers of employment are contingent upon the successful and favorable completion of:

  • Rhode Island Bureau of Criminal Identification and Investigation (BCI)
  • National fingerprint check
  • Rhode Island Department of Children, Youth and Families (DCYF) Child Abuse and Neglect Tracking System (CANTS)
  • Tuberculosis test
  • COVID-19 vaccination
  • For positions that require driving to/from client meetings and/or driving clients:
    • Valid drivers license
    • Motor vehicle record
    • Vehicle registration
    • Proof of insurance
  • For positions within our Sandpipers program as required by the Rhode Island Department of Health:
    • 1 dose of Flu vaccine every year
    • 2 doses of MMR (measles, mumps, rubella) vaccine
    • 1 dose of Tdap (tetanus, diphtheria, pertussis) vaccine
    • 2 doses of Varicella (chickenpox) vaccine

Equal Employment Opportunity

Child & Family will not discriminate against any individual on the basis of race, color, religion, sex (including pregnancy, gender, gender identity, and sexual orientation), marital status, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other protected category under local, state or federal law. These protections extend to all management practices and decisions, including recruitment and hiring, performance evaluation and management systems, promotions, training, and career development programs. Consistent with these obligations, the Agency also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Affirmative Action

Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve.


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